At aurahandbag.com, we aim to provide a clear and convenient shipping experience for customers around the world. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Worldwide Shipping
aurahandbag.com offers shipping to customers in multiple countries and regions worldwide.
Available destinations may vary depending on product availability, carrier coverage, local regulations, customs requirements, and other applicable restrictions.
The available shipping destination and applicable shipping options will be displayed during checkout.
Certain remote locations, territories, or destinations subject to transportation restrictions may not be available for delivery.
2. Order Processing Time
Orders are generally processed within 3–5 business days after payment has been successfully confirmed.
Order processing includes payment verification, order preparation, packaging, and handover to the applicable shipping carrier.
Business days generally exclude weekends and public holidays.
During periods of unusually high order volume, holidays, or circumstances outside our reasonable control, processing may take longer than the standard timeframe.
If a significant processing delay occurs, customers may contact us through the contact form available on aurahandbag.com.
3. Estimated Delivery Time
After an order has been processed and handed over to the carrier, the estimated delivery time is generally 7–15 business days.
The total estimated fulfillment period is therefore generally:
Processing: 3–5 business days
Estimated delivery: 7–15 business days
Delivery estimates are provided for general guidance and are not guaranteed delivery dates.
Actual delivery times may vary depending on the destination country, carrier operations, customs processing, weather, holidays, transportation conditions, and other circumstances beyond our reasonable control.
4. Shipping Carriers
Depending on the destination, shipping method, and carrier availability, orders may be delivered through established international carriers, including:
- DHL
- FedEx
- UPS
- Other recognized local or international delivery partners where appropriate
The carrier used for a particular order may vary according to the destination and available shipping service.
5. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the order is submitted.
Shipping costs may vary depending on the destination, package characteristics, shipping method, and applicable carrier rates.
Customers will be able to review the applicable shipping cost before completing their purchase.
6. Order Tracking
Where tracking is available, tracking information will be provided after the order has been shipped.
Tracking information may take some time to become active after the carrier receives and scans the package.
Customers can use the tracking information provided to monitor the progress of their shipment.
7. Customs, Duties, and Taxes
International shipments may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country or local authorities.
Unless otherwise stated during checkout, these charges are not necessarily included in the product or shipping price.
Any customs duties, import taxes, or other charges imposed by the destination country may be the responsibility of the customer.
Customs procedures and applicable charges vary between countries, and aurahandbag.com cannot determine or guarantee the amount of any customs-related charges before shipment.
8. Customs Delays
International shipments may be delayed while undergoing customs inspection or clearance.
Customs processing times are controlled by the relevant authorities and are outside our direct control.
A customs delay does not necessarily indicate that an order has been lost or damaged.
Customers may be required to provide additional information or documentation to their local customs authority or delivery provider when required.
9. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information during checkout.
This includes the recipient’s name, street address, postal code, city, state or province, country, and any other information required for delivery.
If an order cannot be delivered because the shipping information provided by the customer is incorrect or incomplete, additional shipping arrangements or charges may apply where available.
10. Delivery Attempts
The carrier may make one or more delivery attempts depending on its local delivery procedures.
If a package cannot be delivered, the carrier may leave a delivery notice, redirect the package to a pickup location, or return it to the sender, depending on the destination and carrier’s procedures.
Customers should monitor tracking information and follow any instructions provided by the carrier.
11. Lost or Delayed Packages
If tracking information indicates that a shipment is delayed, customers should first review the latest carrier tracking information.
If a package appears to be lost or has remained without a meaningful tracking update for an extended period, please contact us through the contact form on aurahandbag.com and provide the relevant order and tracking information.
We will review the available shipment information and, where appropriate, work with the applicable carrier to investigate the shipment.
12. Damaged Packages
If a package arrives visibly damaged, customers should document the condition of the package and its contents as soon as reasonably possible.
Please contact us through the website contact form and provide the order number together with relevant photographs or other information that may help us review the issue.
Damage-related claims are handled in accordance with our Refund Policy and applicable carrier procedures.
13. Delivery Delays
Delivery estimates may be affected by circumstances including:
- Severe weather
- Public holidays
- Customs inspections
- Carrier delays
- Transportation disruptions
- Incorrect or incomplete delivery information
- High shipping volumes
- Natural disasters
- Other circumstances outside our reasonable control
When a delay occurs, we will use reasonable efforts to review available tracking information and assist with the relevant order.
14. Address Changes
If you need to change the shipping address after placing an order, please contact us as soon as possible through the contact form on aurahandbag.com.
Address changes cannot be guaranteed once an order has been processed or handed over to the shipping carrier.
If a shipment has already been dispatched, customers may need to work directly with the carrier regarding available delivery options.
15. Refused or Undeliverable Shipments
If a customer refuses delivery or a shipment is returned because it could not be delivered due to incorrect information, failure to collect the package, or other circumstances attributable to the recipient, the applicable refund or reshipping options will be determined in accordance with our Refund Policy.
Additional shipping or handling costs may apply where permitted.
16. Contact Us
For questions regarding shipping, delivery status, tracking information, or a shipping-related issue, please use the contact form available on aurahandbag.com.
When contacting us about an existing order, please provide your order number and relevant shipping information so that we can review the request efficiently.
17. Policy Updates
We may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, carrier services, business practices, or applicable requirements.
The updated version will be posted on this page with a revised effective date.
By placing an order through aurahandbag.com, you acknowledge that you have reviewed and understood the applicable shipping information presented during checkout and in this Shipping Policy.
